Franklin County Teller I


  • Represent the credit union to the member in a courteous and professional manner. Provide prompt, efficient and accurate service in the processing of transactions.
  • Receive checks and cash for deposit to various accounts verifying endorsement and negotiability and enter transactions into credit union records via an online computer terminal and scan checks into E-Desk for electronic processing. Cash checks and pay money from various accounts upon verifying signatures and member account balances. Inspect all checks, bonds, money orders, travelers checks, etc. to determine their negotiability.
  • Cross offer credit union services to members by assessing their needs based on information obtained from member/potential member cues and cross-sell messages in Teller Navigator. Explain the different services and the benefits of each service. Help increase the member s knowledge about all services in order for the credit union to become the member s PFI (primary financial institution) and build successful long-term relationships.
  • Perform other teller duties including balancing cash drawer daily, balancing and submitting electronic checks in E-Desk, process stop payments, process research requisitions, obtain statement copies, make advances on open-end loans and allow member access to safe deposit boxes. Process advances on credit cards including operation of the Verifone to obtain authorization from the credit card company. Sell and issue cashiers checks.
  • Follow policy and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) daily to ensure compliance with current regulations.
  • Sell, issue and/or audit travel cards and gift cards.
  • Redeem U. S. Savings Bonds.
  • Order drafts from Harland s internet site.
  • Assist members and head teller with Self Service Coin machine, as needed. Perform back office duties including balancing (as assigned by manager/head teller).
  • Assist with posting night deposit transactions, if applicable to branch.
  • Assist with loading/unloading, auditing, balancing, etc. of the VISA instant issue stock/machine.
  • Assist members with using the PASSport VTM system. Troubleshoot VTM issues. (if applicable to facility)
  • Actively participate in credit union Marketing promotions and branch sales programs in order to meet or exceed financial center goals.
  • Provide information by telephone to members regarding the member's account.
  • Fill in at greeter/receptionist area as needed.
  • Read all internal publications including Source and Possibilities


  • High school graduate or equivalent.
  • Must be accurate in all teller transactions including cash handling.
  • Must communicate with members in a positive manner in dealing with member/teller transactions.
  • Regular and reliable attendance is required.
  • Working knowledge of computer programs including Microsoft Outlook and the internet.
  • Must be able to operate or have ability to be trained to operate related office equipment including calculator, cash dispense machine, laser printer, receipt printers, coin and currency counter, cash recycler, coin scan machine, Biometric Hand Key Pass Vault System, computer terminal (PC), check scanner, multifunction copier, imager, Verifone, VISA instant issue machine and telephone.

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